Confirmation, changes and refunds remain subject to the relevant provider's rules.
Terms & Conditions
Clear terms for every booking, payment and travel service.
Please review the terms that apply to bookings, payments, visas, flights, hotels, refunds, travel documents and third-party services arranged through Bin Hamid Travel.
EffectiveSeptember 2026Applies to bookings and services arranged through Bin Hamid Travel.
14clear conditions
Passport, visa and destination requirements should be checked before travel.
Processing starts after the applicable amount is received from the relevant provider.
01
BOOKING & PAYMENT
Before a booking is confirmed.
Payment Policy
Full payment is required in advance for all bookings and travel services. Once a booking is confirmed, the payment is non-refundable unless otherwise permitted by the relevant service provider.
Price & Availability
All prices, fares, seats, rooms, and services are subject to availability and may change until the booking is confirmed and payment is received.
Additional Charges
Any applicable government taxes, visa fees, airline charges, service charges, or other additional costs will be payable by the customer.
Third-Party Payments
Bin Hamid Travel is not responsible for payments made to unauthorized persons, unofficial accounts, or third parties.
02
SUPPLIER & TRAVEL RULES
Airlines, hotels, visas and refunds.
Visa Policy
Visa approval is solely at the discretion of the relevant Embassy or Immigration Authority. Bin Hamid Travel is not responsible for visa rejection, delay, or non-processing by the concerned authority.
Flight Policy
Flight cancellations, delays, schedule changes, rebooking, and refunds are subject to the respective airline's policies and fare rules.
Hotel Policy
Hotel bookings are subject to availability. Cancellation, amendment, and refund policies are governed by the respective hotel's terms and conditions.
Cancellation & Refund
Cancellation and refund requests are subject to the applicable airline, hotel, visa authority, or service provider's policies.
Refund Payment Method
Any eligible refund will be paid only to the same client or account from which the original payment was received. Refunds will not be transferred to any other person's account.
Refund Processing
Refunds will be processed only after the applicable refund amount has been received from the airline, hotel, visa authority, or relevant service provider. Bin Hamid Travel will not be liable to issue the refund before receiving the applicable amount from the service provider.
Force Majeure
Bin Hamid Travel shall not be responsible for circumstances beyond its reasonable control, including government restrictions, natural disasters, pandemics, strikes, airline disruptions, airport closures, or other unforeseen events.
03
CUSTOMER RESPONSIBILITY
Documents, requirements and acceptance.
Travel Documents
Customers are responsible for providing correct information and valid travel documents. Bin Hamid Travel is not responsible for issues caused by incorrect, incomplete, or expired documents.
Customer Responsibility
Customers are responsible for complying with all applicable airline, immigration, visa, hotel, and destination-country requirements.
Acceptance of Terms
By making a booking or payment with Bin Hamid Travel, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.
IMPORTANT
Terms may be updated when service or provider requirements change.
Bin Hamid Travel reserves the right to update or amend these Terms & Conditions when required.